Joining Octopus in July 2019, I was hired to lead on our Design System (DeepSea) and to oversee the UX & Design of a multi-site re-platform project.
After 6 months and successfully delivering the Design System and first two website projects I was given the opportunity to manage the whole team. During this time myself and the team faced many challenges, the most notable being the covid-19 pandemic.
However, during the last year the team have continued to deliver quality work time and time again. I believe this is down to a blend of consistent processes, visibility, transparency and members of the team being given the opportunity to drive projects.
My role at Octopus has taken many different directions, from leading a multiple disciplinary team of Product Designers, Researchers and UX content writers to UX and Design strategy across Octopus Group; Investments, Real Estate, Renewables and Ventures.
I’ve also embedded DesignOps processes to enable efficiencies within UX and Design and given my time and energy to developing individual members of the team. This combined with bringing departmental understanding of UX and building bridges of trust and collaboration with other teams has led to my time at Octopus being a real time of growth for the business in it’s digital offering and overall customer experience.
Octopus Group - Head of Design
What we achieved…